How to book
To make a booking with Vietnamhotels.vn, simply follow the steps below:
Step 1: Select your hotel
- Once you select your hotel on our website please click on 'Book now' button which will lead you to our hotel booking form.
Step 2: Complete our form
- Please fill all required information on our form. Click on 'Send' button on bottom of the page. If you wish to place another hotel, please complete step 1 and 2 separately.
Step 3: Confirm your hotel
- Once sending your booking form to us, you will immediately receive our email with details of your booking.
- We will then process to check your chosen hotel's availability and confirm you the hotel's status within 12 hours except on Saturday and Sunday.
- If your chosen hotel is available, we will send you an email with all details of promotion ( if any ), booking's details, cost, payment mode and deadlines.
- If your chosen hotel is NOT available then we will try to suggest an alternative hotel or other solutions for you to consider.
Step 4: Payment
- Once you decide to go ahead with your booking, please submit your payment to us. For online payment, we normally send our secured payment link on step 3 for you in order to save your time on contacting us. We don't require your credit card's details from the beginning as security purpose.
- We are now accept major credit cards online. However, offline option is also available. Please fill CREDIT CARD PAYMENT FORM then fax to our Hanoi head office.
- Our cancellation policy will apply once you have submitted your credit cards or other methods of payment.
Step 5: Get your service voucher
- Once your payment have been authorized by our bank, we will issue our service voucher by email. Please print them out then presented upon check-in.
If you have any questions regarding our services or need more information please see our FAQs (Frequently asked questions) or contact us at firstname.lastname@example.org or telephone (+844) 37171818 - (+8490) 3222225 during our office hours
Our reservations department operates from 7h00am to 7h00pm everyday (GMT + 07:00 time), 7 days a week and we will be happy to assist you
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